- How can I forward my tickets to friends?
Go online to your
account manager page, follow prompts to email tickets to friends. When they receive the email with the forwarded ticket, they'll be able to print them off and bring them to the game.
*Please note that there will be a nominal fee of $1.95 per ticket. (Fee subject to change)
- How do I find my password for Account Manager?
The default for username will be your account number, which can be found on any statement or your Crew tickets. Passwords are also found on statements/invoices sent out by the Crew and can be edited when you first log in to
Account Manager. If you can't remember yours, call Jon Elson at 614-447-4298.
- How much are parking passes?
Parking passes are available to season ticket holders in the VIP Lots(paved) as well as East Preferred and West Preferred lots. VIP passes are $10/game and the preferred lots are $8/game. You can also pay each time you attend a game with our General Admission parking at $7/car.
- What should I do if I need more tickets?
We do offer special promotions throughout the year, so you can save money on additional tickets as well as get the closest seats possible to your current ones by calling Chris Wilson at 614-447-4143 or your personal season ticket representative. Additional offers can also be found via the
Crew Ticket Center.
- What is the Crew Season Ticket Exchange Policy?
Our Gold Level(18) and Black Level(9) packages do possess exchange benefits. You have the ability to take unused tickets and exchange into other Crew Regular Season games so that you can bring friends and family out to see the Crew with you. There are a few non-exchange dates where you cannot exchange into the games, this season those dates are 7/5, 8/16, 10/4 and 10/26 as well as 7/9 and 7/20 which are our Special Game tickets. Tickets can only be exchanged once. Tickets are placed as close to the original seats as possible at the time of the exchange, subject to availability.
- How do I exchange my tickets?
Tickets can be exchange three ways
- via Mail- mail tickets to the Crew Stadium Box Office in advance with a note regarding which game you need tickets exchanged for
- in person at the Crew Stadium Box Office
- in person at the ticket booths on the day of the game, please arrive early to avoid waiting in line
- Can I exchange my parking passes?
Parking passes can be exchanged but the exchange must take place in advance of the date on the original parking pass. Once a date has passed we are unable to honor any exchange.
- Where is Crew Stadium located and how do I get there?
Crew Stadium is located just north of downtown Columbus on Interstate-71. The stadium can be accessed from the 17th Street exit(111) or the Hudson St. Exit(112).
- Are there any nearby hotels with discounts for Crew Fans?
Doubletree Suites is the official Hotel of the Columbus Crew. Mention that you are a visiting Crew fan to receive our special fan discount rate.
Doubletree Guest Suites Columbus
50 S. Front Street, Columbus, Ohio, United States 43215-4145
Tel: 1-614-228-4600
- What time to gates open to the stadium?
Crew Stadium typically opens it gates for Crew games 90 minutes before kick-off. In the event of large crowds or special events a 120 minute advanced opening has been used.
- Where is Will Call?
Any ticket orders received within 10 days of the next game will be left at Will Call for pick up. Our Will Call windows are located in the Southwest Ticket Booth at Crew Stadium and open at 10am on game days. Photo IDs are required to pick up tickets. We also have Will Call open at the Crew Stadium Box Office from 9-5 Mon-Fri.
- Do I get any special price/access to Crew Stadium Events?
The Columbus Crew CSN membership (Black and Gold Level) will receive priority purchasing for most Crew Stadium events. This applies to Special exhibition matches as well as concerts and other events held at the stadium. Notification of these events/pre-sale will done via email.
- How will the Crew contact me regarding Concert and Special Event Pre-Sales?
The Columbus Crew will send out all Concert, Special Event and Crew Event notices by email. Please be sure the email address you have on file is active and able to receive these notifications from the Crew.
- What should I do about lost/stolen/forgotten tickets?
Please report any lost/stolen tickets to Chris Wilson at 614-447-4143. We can re-issue tickets with a new barcode so any unaccounted for tickets become voided. There is a $5 re-printing fee for any lost or forgotten tickets.
- Where is the Lost and Found?
Lost and Found is located at the Customer Service Window on the West Side Plaza of the Plaza.
